FO - SOPs chung

How long should you attend before starting your shift?

• 10 minutes
• 5 minutes
• 15 minutes

What should you get hand over from previous shift?

• Read Log book & get handover the pending issue
• Read Log book & get handover the Money
• Get handover the pending issue

What information receptionist should check at the beginning of your shift?

• Arrivals, departures, VIPs, Flag, pending issue
• Arrivals, VIPs, Flag, pending issue
• Arrivals, departures, VIPs, pending issue

What stationary and machine receptionist should check for working?

• Stationary and the status of machine as Computer
• The status of machine as Computer, printer
• Stationary and the status of machine as Computer, printer

What should receptionist need to take over from previous shift?

• All info need to handle going on, transport report, master key.
• All info need not to handle going on, transport report, master key.
• Just to know

What information Concierge team should check at the beginning of your shift?

• All info need to handle going on, printing transport report,check list, posting journal, master key.
• Info no need to handle going on, printing transport report,check list, posting journal, master key.
• Check and working

What stationary and equipment should Concierge team check before working?

• Master key, umbrellar, luggage tag,trolley
• Drink, food,
• report, breakfast

Which is the first report you should check at the beginning of your shift?

• shift check list
• Arrival and Transportation report
• check number of guests

Why should you confidential your account?

• Because you will be held responsible for all work recorded under your password
• Because someone will use your account
• Because every one have their own account

Why you should only use your account to work?

• Members of the Front Desk will be given a PMS log-in password
• All the Front Desk will be given 1 PMS log-in password
• Members of the Front Desk will be given a PMS log-in password. Your activites will be recorded