CONTACT CENTER SERVICES SECOND SENESTER FINAL EXAMINATION

CONTACT CENTER SERVICES SECOND SENESTER FINAL EXAMINATION

12th Grade

50 Qs

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CONTACT CENTER SERVICES SECOND SENESTER FINAL EXAMINATION

CONTACT CENTER SERVICES SECOND SENESTER FINAL EXAMINATION

Assessment

Quiz

Information Technology (IT)

12th Grade

Practice Problem

Easy

Created by

ANGELITO BRUNO

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50 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following best defines cultural variables?
                             
                                       

 Government systems

Differences in weather conditions    

Tools used for communication

Factors that influence people’s behavior and beliefs in a culture

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does “language” as a cultural variable influence the most?
         
                                      

The size of a community

The way people communicate and express ideas

The kind of clothes people wear

The number of holidays in a country

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is understanding cultural values important?
             
                                     

A. It helps people respect and accept differences

  It causes more arguments between groups

It limits learning about others

It makes people forget their culture   

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can students show respect for different cultural traditions in school?
                                                       
           

Ignore classmates with different beliefs

Avoid learning about other cultures

Participate and show interest in cultural activities

Make fun of other customs

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If you are working with people from other countries, what should you do to adapt?
     

  Avoid teamwork

Expect them to follow your way
                                     

Refuse to talk about differences       

Learn about their customs and communication styles

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which situation best shows how religion affects cultural behavior?
                                               
                                           

People follow certain diets and celebrations based on faith

People wear uniforms in school

People use technology at work  

    People speak different languages

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do socioeconomic factors influence culture?

                                     

They only affect the weather

They make everyone live the same way  

They remove cultural identity

They affect access to education, lifestyle, and opportunities

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