Legacy OS Module 12

A user wants to utilize her laptop to give a presentation on a video projector. She has called, asking you how to switch the display to the external monitor port on her laptop. Which of the following should you tell her?

• Press and hold the fn key. Then press the monitor function key (with an image of a monitor on it).

• The laptop should have automatically detected the external display and redirected video output to it.

• Increase the screen brightness until the display appears on the video projector

• This cannot be done. A special adapter must be installed in a USB slot on the laptop.

You have a notebook computer with a built-in wireless network card. One day, the network card stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard. What can you use to connect to the wireless network?

Pick 2

• Insert a wireless USB network card.

• Enable the Bluetooth adapter on the notebook.

• Insert an ExpressCard wireless network card.

• Enable the infrared port on the notebook.

• Install a PCI wireless network card.

A technician is tasked with repairing a laptop keyboard with a sticking key. Which of the following actions should the technician perform FIRST to try and fix the issue?

• Replace the keyboard.

• Remove the key and clean underneath it.

• Disable the Sticky Keys keyboard setting.

• Spray cleaner on top of the key.

You just purchased an iPad tablet device. You want to synchronize your photos, music, email, and contacts from your Windows 11 PC to the device. Which of the following can you use to connect the device to your PC?

Pick 2

• Ethernet wired connection

• USB cable

• Wi-Fi wireless connection

• Serial cable

• FireWire cable

Which of the following are features that a device location service on your smartphone can provide?

Pick 2

• Send a notification of unauthorized login attempts.

• Identify the approximate location of the device on a map.

• Take and send pictures using the front and back cameras.

• Perform a remote wipe.

• Reset the mobile device settings to factory defaults.

You are a computer technician. A user reports that an older laptop is having trouble connecting with newer wireless networks. Which of the following actions should you consider as an alternative to replacing the laptop?

• Add more memory.

• Replace the internal wireless card.

• Replace the system board.

• Replace the hard drive with one with a larger capacity.

Which type of interface is typically used for internal wireless networking cards in laptops?

• ExpressCard

• Mini-PCI

• FireWire

• PCI

• USB

You are assisting an employee with rebooting a frozen laptop that does not respond to keystrokes or mouse clicks. Which of the following is the SIMPLEST way to power down the laptop?

• Remove the battery.

• Hold down the power button for several seconds.

• Disconnect the power adapter.

• Press Ctl + Alt + Del and open the Task Manager.

You are a technician for a company. Additional funds have been allocated to the sales department, and they have asked you to upgrade the memory modules in each employee's notebook computer. Which of the following are the MOST common methods to access these memory slots?

Pick 2

• Remove the LCD panel.

• Remove a side panel and pull out the tray that holds the memory.

• Remove the keyboard.

• Open a panel on the bottom of the notebook.

• Remove the bezel.

An employee in the sales department cannot get his laptop to display through a projector. He sees the screen output on the built-in laptop display, but the video is not being displayed through the projector. Which of the following steps would be BEST to try first?

• Check the backlight setting.

• Use the fn key to redirect display to the external video port.

• Add video RAM.

• Replace the video card.

• Replace the display.