TRAIN COLLEAUGUES IN THE WORKPLACE MINI QUIZ

What is one main goal of training in the hospitality industry?

• To reduce the number of guests

• To improve service quality

• To make employees work longer hours

• To eliminate teamwork

Training helps employees feel more __________ in their job roles.

• Confused

• Confident

• Nervous

• Isolated

Why is safety training important?

• It helps guests clean their rooms

• It ensures staff follow proper safety and hygiene rules

• It reduces guest satisfaction

• It increases food costs

Teamwork training helps employees:

• Work separately

• Avoid communicating

• Cooperate and share ideas

• Complain about guests

Guests are more likely to return when:

• Staff are untrained

• Service is poor

• Staff are well-trained and professional