
Capacitación Certificación
Authored by Tomas Jaramillo
Professional Development
Professional Development
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39 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What feature can be used to highlight diferrent summarized values in a report?
Bucket field
Subtotals
Conditional Formatting
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You would like to get a report of leads grouped by status. What kind of report would meet this requirement?
Tabular
Metric
Summary
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A consultant is working on a Salesforce implementation and has a question about the proposed configuration.
Which person should be recommended to answer the consultant’s question?
Solution architect
Developer
Business Analyst
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The Salesforce associate receives a request to make the Priority field visible. It should only be visible when the status of the custom obtect record is set to negotiation.
Dynamic Forms
Page layouts
Apex code
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
GCC companies handles complaints via phone calls. To route cases to the correct department, support agents need to enter a category and subcategory on the case. Cases are often routed to the wrong team because agent select a subcategory that does not align with the category. What should GCC do to ensure agents choose a valid subcategory?
Provide a list of subcategories for each category in the Path.
Use a dependent pick list to limit the subcategories available
Create default values fo the category and subcategory fields.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Salesforce demostrate their commitment to "business as a platform for change" via:
Pledge 1%
Giving 1%
Take 1%
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In Setup, where should a Salesforce manager go to check a team member’s login history?
Administration I Users I Roles
Administration I Users I Profiles
C Administration I Users I Users
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