Airline Flight Operations Management

Heinrich Kubis, the world's first flight attendant, worked on which type of aircraft in 1912?

• A jet aircraft

• A propeller plane

• A power-driven aircraft kept buoyant by a body of gas lighter than air

• A Boeing 747

Before Ellen Church became the first stewardess, what profession was a requirement for female flight attendants?

• Pilot

• Registered Nurse

• Flight instructor

• Aerial courier

According to the handout, what was the reason for employing men of small stature or teenagers as "aerial couriers" in the late 1920s?

• They were easier to train

• They were paid less than adults

• The aircraft during that period were relatively small

• They were better at comforting nervous passengers

Which of the following was NOT a duty of early flight attendants?

• Carrying buckets of fuel to the plane

• Mopping and sweeping the floor

• Operating in-flight entertainment systems

• Swatting flies in the cabin

What significant change in the airline industry was brought about by the Civil Rights Act in the United States in 1964?

• It mandated that flight attendants must be registered nurses

• It lifted the policy that required female flight attendants to be single and under a certain age

• It introduced a new type of aircraft for passenger travel

• It required all airlines to offer full-service amenities

According to the text, what is a primary challenge for flight attendants today, besides depreciating pay and lack of racial diversity?

• An overabundance of personal protective equipment

• A lack of job security

• Infrequent travel

• Minimal passenger interaction

What distinguishes a Full-Service Network Carrier (FSNC) from other types of airlines?

• They do not have fixed schedules

• They primarily operate short-haul flights

• They offer both intercontinental and domestic services with full amenities included in the ticket price

• They only employ temporary or seasonal flight attendants

What is the primary and most crucial role of a flight attendant?

• Providing first aid assistance

• Ensuring the safety and welfare of passengers

• Maintaining a neat, well-groomed appearance

• Selling in-flight merchandise

What is the main reason an airline's customer satisfaction ratings are directly affected by the quality of service provided by flight attendants?

• Because flight attendants handle credit transactions for sales

• Because service cannot be separated from the person providing it

• Because flight attendants are required to be punctual

• Because they are responsible for tidying the cabin and lavatories

What skill is essential for a flight attendant to have to manage unexpected problems and guide passengers to safety during an emergency?

• Attention to detail

• Strong stamina

• Efficiency

• Leadership