Learning Objectives: Operations Management

Operations management is:

• the administration of business practices to create the highest level of efficiency possible within an organization.

• the process of hiring employees for a company.

• the study of consumer behavior in the market.

• the development of marketing strategies for products.

Operations management is important in all types of organization because:

• it ensures efficient use of resources and improves productivity.

• it only focuses on financial management.

• it is only relevant for manufacturing companies.

• it eliminates the need for planning and control.

Operations Management: Past and Current refers to the study of how organizations produce goods and services, both historically and in modern times.

• The study of how organizations produce goods and services, both historically and in modern times.

• A focus only on financial management in organizations.

• The exclusive use of technology in production processes.

• A method for marketing products to customers.

Operation as a function is best described as:

• A mapping from inputs to outputs

• A random process

• A collection of numbers

• A type of equation

Fill in the blank: Operations management is the activity of ________ which are devoted to the production and delivery of products and services.

• managing the resources

• selling the products

• advertising the services

• designing the logos

What is Operations Management?

• The activity of managing the resources devoted to the production and delivery of products and services.

• The activity of selling products only.

• The activity of marketing services only.

• The activity of hiring employees only.

Operations Management is about the ________ of the processes that produce or deliver goods and services. (Fill in the blank)

• management

• creation

• elimination

• neglect

True or False: Every organisation will have a functional department called 'operations'.

• True

• False

Who has responsibility for managing resources involved in processes?

• The marketing manager

• The operations manager

• The finance manager

• The HR manager

Fill in the blank: The best way to start understanding the nature of 'Operations' is to _________

• look around you

• read a textbook

• ask a friend

• ignore it