ESP1 Unit 4

What is a "subsidiary"?

• The main office of a company

• A company owned at least half by another company

• A building where goods are made

Answer explanation

A subsidiary is defined as a company that is owned at least half by another company, making it a part of the larger corporate structure. The other options do not accurately describe this relationship.

Where do goods or supplies get sent from in a company?

• Factory

• Headquarters

• Distribution centre

Answer explanation

Goods or supplies are typically sent from a distribution centre, which is specifically designed to store and manage inventory before shipping to retailers or customers, unlike factories or headquarters.

What is a "call centre"?

• A place where faulty products are fixed

• An office where people answer questions and make sales over the phone

• The main office of a company

Answer explanation

A call centre is specifically designed for handling customer inquiries and sales via phone, making the second option the correct choice. The other options do not accurately describe the primary function of a call centre.

What is the function of a "production" department?

• Operating assembly lines

• Supervising office staff

• Managing customer complaints

Answer explanation

The production department is primarily responsible for operating assembly lines, which involves the actual manufacturing of products. This distinguishes it from other functions like supervising office staff or managing customer complaints.

The "R&D" department mainly:

• Fixes faulty products

• Researches and develops new products

• Manages company finances

Answer explanation

The 'R&D' department is primarily responsible for researching and developing new products, which is essential for innovation and growth in a company. The other options do not accurately reflect the main function of this department.

"Public relations" department is responsible for:

• Drawing up contracts

• Running advertising campaigns

• Issuing press releases

Answer explanation

The public relations department primarily focuses on managing the company's image and communication with the public, which includes issuing press releases to share news and updates, making it the correct answer.

Which department "trains staff"?

• Legal

• Human Resources

• IT

Answer explanation

The Human Resources department is responsible for training staff, as it focuses on employee development and organizational training programs, unlike the Legal and IT departments.

A "factory/plant" is:

• A building where goods are made using machinery

• A building for storing goods

• A place where products are sold

Answer explanation

A factory/plant is specifically defined as a building where goods are made using machinery, distinguishing it from storage or sales facilities.

An "outlet" is:

• The main office of a company

• A place through which products are sold

• A distribution centre

Answer explanation

An 'outlet' refers to a place where products are sold directly to consumers, making it the correct choice. The other options, such as a main office or distribution center, do not fit this definition.

What does "empowerment" mean in a workplace?

• Giving employees power to do something

• Independent research

• Managing budgets

Answer explanation

In a workplace, "empowerment" means giving employees the authority and autonomy to make decisions and take actions. This fosters a sense of ownership and responsibility, enhancing their engagement and productivity.