FOOD AND BEVERAGES 1_QUIZ1

WHAT IS OUR LESSON TODAY?

Answer explanation

WELCOMING AND SEATING OF GUESTS

A FEMALE ATTENDANT WHOSE JOB IS TO GREET AND ASSIST GUESTS UPON ARRIVAL.

Answer explanation

HOSTESS

CAN BE A MALE OR A FEMALE ATTENDANT WITH THE SAME JOB AS THE HOSTESS.

Answer explanation

RECEPTIONIST

GUIDELINES WHEN WELCOMING THE GUESTS:

GUESTS ARE ___________ AS SOON AS THEY ARRIVE.

Answer explanation

ACKNOWLEDGE

GUIDELINES WHEN WELCOMING THE GUESTS:

"FIRST IMPRESSION IS _________________"

Answer explanation

EVERYTHING

BE CONFIDENT AND MAINTAIN ___ _______ WHEN HAVING A CONVERSATION WITH THEM.

Answer explanation

EYE CONTACT

TYPES OF GUESTS :

COSTUMERS WITH TABLE RESERVATIONS.

Answer explanation

EXPECTED GUESTS

TYPES OF GUESTS:

COSTUMERS WHO HAVE NO RESERVATIONS.

Answer explanation

WALK IN GUESTS

WHO SAID A SPEAKER, TRAINER AND CONSULTANT, SUGGESTED THE "I CARE" METHOD OF GREETING CUSTOMERS TO MAKE A RESTAURANT FRIENDLIEST PLACE IN TOWN".

Answer explanation

MR. RICK MACKS

"I CARE" STANDS FOR: " I "

Answer explanation

INITIATE A WARM GREETING