Digital Governance Quiz
Authored by Nodi Marefanda
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University
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20 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Apa perbedaan utama antara e-Government dan e-Governance?
E-Government fokus pada partisipasi masyarakat, e-Governance pada efisiensi birokrasi
E-Government lebih administratif, e-Governance lebih partisipatif
E-Government menggunakan media sosial, e-Governance menggunakan website resmi
E-Government berbasis manual, e-Governance berbasis digital
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Contoh layanan Government to Business (G2B) adalah
E-Samsat
OSS (Online Single Submission)
E-KTP
SP4N-LAPOR!
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Menurut Gil-Garcia, tahapan transformasi digital yang melibatkan pengambilan keputusan berbasis data dan AI adalah
Digitization
Integration
Participation
Intelligence
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Prinsip Digital Government yang menekankan agar layanan publik dapat digunakan oleh kelompok rentan adalah
Transparansi & Akuntabilitas
Inklusivitas & Aksesibilitas
Inovasi & Adaptabilitas
Efisiensi & Public Value
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Contoh penerapan konsep Governmentality dalam digital governance adalah
E-Samsat untuk bayar pajak kendaraan
CCTV berbasis face recognition di China
Layanan OSS RBA (Online Single Submission Risk Based Approach)
Call Center BPJS 165
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Prinsip utama dalam complaint management berbasis digital yang menjamin pelapor bisa memantau progres laporan adalah
Responsiveness
Transparency
Accountability
Accessibility
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Berikut bukan merupakan transformasi kanal complaint management di era digital, kecuali
SMS → Telepon → Tatap muka → Website
Tatap muka → Telepon → SMS → Website → Aplikasi mobile → Chatbot/AI
Telepon → Media Sosial → Website → Kotak Saran
Kotak Saran → Media Sosial → Aplikasi Mobile
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