DDWG2223 Process Strategy

A job shop is an example of a(n):

• A) repetitive process.

• B) continuous process

• C) line process

• D) Process focus.

Three of the four types of processes are:

• A) goods, services, and hybrids.

• B) manual, automated, and service.

• C) process focus, repetitive focus, and product focus.

• D) modular, continuous, and technological.

A product-focused process is commonly used to produce:

• A) high-volume, high-variety products.

• B) low-volume, high-variety products

• C) high-volume, low-variety products.

• D) low-variety products at either high- or low-volume.

Which of the following products is likely to be assembled on a repetitive process line?

• A) automobiles

• B) custom personal computers

• C) custom cakes

• D) steel

Arnold Palmer Hospital uses which focus?

• A) process

• B) repetitive

• C) product

• D) mass customization

Frito-Lay is to ________ focus as Dell Computer is to ________ focus.

• A) product, repetitive

• B) repetitive, product

• C) process, product

• D) product, mass customization

Which of the following companies use a mass customization approach?

• A) Dell

• B) Frito-Lay

• C Arnold Palmer hospital

• D) Car factory

Which of the following phrases best describes product focus?

• A) low volume, high variety

• B) Finished goods are usually made to order.

• C) Processes are designed to perform a wide variety of activities.

• D) high fixed costs, low variable costs

Service blueprinting:

• A) provides the basis to negotiate prices with suppliers.

• B) mimics the way people communicate.

• C focuses on the provider's interaction with the customer.

• D) uses the schematic of a house to diagram a service process.

What is a drawing of the movement of material, product, or people?

• A) flowchart

• B) process chart

• D) process map

• E) vision system