N5 BM - Motivating and Retaining

Explain how motivation can lead to a better image for a business. Use evidence from the material to support your answer.

• Motivation leads to more complaints from customers.

• Motivation results in better service to customers, leading to fewer complaints and a better image.

• Motivation causes employees to work slower, which improves the business image.

• Motivation has no effect on the business image.

If an employee receives extra pay for working beyond their normal hours, what is this extra pay called?

• Commission

• Overtime

• Bonus

• Salary

Which of the following is an example of a non-financial incentive?

• Flexible working practices

• Salary increase

• Year-end bonus

• Stock options

Which of the following could be considered a further example of a non-financial incentive?

• Social events

• Overtime pay

• Profit sharing

• Health insurance

What is the main reason Greggs is giving a bonus to its staff in March 2024?

• To recognize their hard work and effort during 2023

• To celebrate the company's anniversary

• To compensate for staff layoffs

• To launch a new product

Which of the following is a non-financial incentive for motivating employees?

• Salary increase

• Commission

• Employee recognition

• Profit sharing

Why is it important to consider both financial and non-financial incentives when motivating employees?

• Only financial incentives are effective

• Employees are only motivated by money

• Different employees may respond to different types of incentives

• Non-financial incentives are always better

Explain how offering flexible working practices can benefit both employees and businesses. (DoK Level 3)

• It allows employees to balance work and personal life, leading to higher job satisfaction and productivity, which benefits businesses through improved employee relations and retention.

• It increases the number of hours employees must work, leading to higher profits for businesses.

• It reduces the need for businesses to provide any employee benefits.

• It makes it harder for employees to communicate with each other.

Which of the following is NOT a benefit of flexible working practices for employers?

• Can attract more potential employees

• Space and money can be saved on desks and other facilities

• Employees are less motivated

• Employees are happier at work

Which of the following best describes the difference between a piece rate and an hourly rate?

• Piece rate pays per item produced, while hourly rate pays per hour worked.

• Piece rate pays per hour worked, while hourly rate pays per item produced.

• Both pay the same regardless of work done.

• Piece rate is only used for overtime work.