Effective Communication Unit Review Questions

What is the main goal of active listening?

• To interrupt the speaker when they are wrong

• To be able to accurately summarize what the speaker said

• To think about what you will say next

• To prove your point is better

According to the lesson, what is one strategy for active listening?

• Thinking about other things

• Making no eye contact

• Asking follow-up questions

• Talking more than the other person

If you say, "So what I hear you saying is you felt nervous before the test?", which active listening strategy are you using?

• Showing empathy

• Using body language

• Summarizing

• Asking a follow-up question

Which of the following is an example of using body language for active listening?

• Tapping your foot impatiently

• Checking your phone while the person is speaking

• Making eye contact with the speaker

• Looking away from the person talking

Why is showing empathy a good active listening strategy?

• It shows the speaker that you are also an expert on the topic

• It shows the speaker you are not listening

• It shows the speaker that you understand and care about their feelings

• It shows the speaker that you have a better idea

Based on the lesson, what should an active listener do after the speaker finishes talking?

• Walk away and end the conversation

• Accurately summarize what they heard

• Immediately start talking about themselves

• Criticize what the speaker said

What is an example of an empathetic statement?

• "That must have been really exciting!"

• "You're wrong."

• "That happened to me too."

• "That doesn't sound very interesting."

What is the main difference between "I" statements and "You" statements?

• "I" statements are always more polite than "You" statements

• "I" statements focus on your own feelings and experiences, while "You" statements tend to blame others

• "You" statements are for when you are upset, and "I" statements are for when you are happy

• There is no difference, they mean the same thing

Which of the following is a "You" statement?

• "I feel frustrated when the homework isn't shared."

• "I feel sad when my ideas are dismissed."

• "You made me angry!"

• "I feel distracted when there's a lot of noise."

What is a problem with using "You" statements?

• They make you sound more mature

• They help solve problems quickly

• They make people defensive and can hurt relationships

• They focus on solving problems