ISO 9001:2015 Quiz

ISO 9001:2015 Quiz

Professional Development

15 Qs

quiz-placeholder

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ISO 9001:2015 Quiz

ISO 9001:2015 Quiz

Assessment

Quiz

Professional Development

Professional Development

Hard

Created by

Tisha Dizon

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

PDCA stands for:

Plan, Develop, Check, Act

Plan, Do, Confirm, Adjust

Plan, Do, Check, Act

Prepare, Deploy, Control, Assess

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an accurate description of the "Check" phase of the PDCA cycle?

Carrying out the process or plan

Planning the goal and what to achieve

Taking action to implement changes

Monitoring and evaluating the process against the planned objectives

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

According to ISO 9001:2015, what does the term "documented information" refer to?

Only the quality manual

Any information that must be controlled and maintained by the organization

Only records of completed tasks

The company's customer database

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Quality Management Principle that focuses on meeting and exceeding customer expectations is:

Leadership

Process Approach

Customer Focus

Relationship Management

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In ISO 9001:2015, Clause 4, "Context of the Organization," requires an organization to determine relevant internal and external issues. What is the purpose of this requirement?

To identify the organization's competitors

To understand the organization's purpose and its ability to achieve its QMS objectives

To limit the scope of the QMS

To establish a communication plan

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following statements best describes the "Act" phase of the PDCA cycle?

Taking action to address risks and opportunities based on the evaluation

Implementing a new plan without testing

Documenting the problems identified

Auditing all the organizational processes

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A benefit of applying the Quality Management Principle of "Evidence-based decision making" is:

Decisions are made quickly without data

Maximized operational efficiency and better understanding of cause and effect

Improved customer satisfaction based purely on feedback

Reduced need for management review

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