ISO 9001:2015 Quiz

Quiz
•
Professional Development
•
Professional Development
•
Hard
Tisha Dizon
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
PDCA stands for:
Plan, Develop, Check, Act
Plan, Do, Confirm, Adjust
Plan, Do, Check, Act
Prepare, Deploy, Control, Assess
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an accurate description of the "Check" phase of the PDCA cycle?
Carrying out the process or plan
Planning the goal and what to achieve
Taking action to implement changes
Monitoring and evaluating the process against the planned objectives
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
According to ISO 9001:2015, what does the term "documented information" refer to?
Only the quality manual
Any information that must be controlled and maintained by the organization
Only records of completed tasks
The company's customer database
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The Quality Management Principle that focuses on meeting and exceeding customer expectations is:
Leadership
Process Approach
Customer Focus
Relationship Management
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In ISO 9001:2015, Clause 4, "Context of the Organization," requires an organization to determine relevant internal and external issues. What is the purpose of this requirement?
To identify the organization's competitors
To understand the organization's purpose and its ability to achieve its QMS objectives
To limit the scope of the QMS
To establish a communication plan
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following statements best describes the "Act" phase of the PDCA cycle?
Taking action to address risks and opportunities based on the evaluation
Implementing a new plan without testing
Documenting the problems identified
Auditing all the organizational processes
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A benefit of applying the Quality Management Principle of "Evidence-based decision making" is:
Decisions are made quickly without data
Maximized operational efficiency and better understanding of cause and effect
Improved customer satisfaction based purely on feedback
Reduced need for management review
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