Topic 3: Enquiries

Q1. What is the main purpose of an enquiry?

• A. To complain about a product

• B. To obtain or confirm information

• C. To advertise a product

• D. To design a product

Q2. Which of the following is a verbal enquiry?

• A. Writing an email to ask about product price

• B. Calling a supplier to ask about delivery time

• C. Sending a letter to request a quotation

• D. Reading a product manual

Q3. Which phrase is the most polite when making an enquiry?

• A. “Tell me now.”

• B. “Give me the details.”

• C. “Could you please explain the function of this tool?”

• D. “I want this information.”

Q4. A client asks: “Can this grinder cut wood?"

What is the best response?

• A. “Yes, it can cut anything.

• B. “No, it is designed for metal, not wood.”

• C. “Why do you ask?”

• D. “Maybe, I’m not sure.”

Q5. When listening to an enquiry, you should…

• A. Interrupt the customer

• B. Guess the answer quickly

• C. Listen carefully and clarify if needed

• D. Ignore the details

Q6. Which of the following is NOT a purpose of an enquiry?

• A. To obtain product information

• B. To compare different options

• C. To confirm technical details

• D. To entertain a customer

Q7. A supplier receives a phone call from a technician asking about delivery time.

What type of enquiry is this?

• A. Written enquiry

• B. Verbal enquiry

• C. Complaint

• D. Instruction

Q8. Which response is the most suitable in a professional setting?

Customer: “Is this air conditioner energy efficient?”

• A. “Yes, it saves up to 30% electricity.”

• B. “I don’t know, you check yourself.”

• C. “Why do you want to know?”

• D. “It is not my problem.”

Q9. When making an enquiry face-to-face, you should…

• A. Speak clearly and politely

• B. Speak very fast and loudly

• C. Avoid eye contact

• D. Use only hand gestures

Q10. Example of a written enquiry is…

• A. Phone call to supplier

• B. Face-to-face question

• C. Email to request a quotation

• D. Asking verbally in a meeting