4.3 Matching

Formal vs. Real Cashier
Match the “formal” phrase with how cashiers really say it.

• We’re experiencing technical issues with the ice cream machine.

• Anything else?

• Would you like anything else with your order?

• Pull up.

• There will be an additional charge for that.

• We only take card right now.

• We only accept payments by card at the moment.

• The ice cream machine’s down.

• Please drive forward to the next window.

• That’s extra.

Customer Request → Cashier Response Match the customer’s line with the cashier’s natural response.

• Grab it.

• Customer: Do you take cash?

• Sorry, the ice cream machine’s down.

• Customer: Can I still get ice cream?

• Yeah, here you are.

• Customer: Is my order ready?

• That's extra

• Customer: Can I add guacamole to my burrito?

• We only take card right now.

• Customer: Can I get my receipt?

Match what the cashier says with a natural customer reply.

• Hi, I’d like two tacos, please.

• Cashier: Cash only today.

• Got it, I’ll wait.

• Cashier: Welcome to Taco Bell. Go ahead.

• Okay, sure.

• Cashier: Please pull up.

• No, that’s it.

• Cashier: Park right there, we’ll bring it out.

• Oh, I only have card.

• Cashier: Anything else?

Match the friend’s suggestion with the natural response.

• Friend B: Sure, let’s share them.

• Friend A: Thanks for lunch!

• Friend B: Yeah, let’s go Dutch.

• Friend A: Want to order one combo?

• Friend B: Yeah, one is enough.

• Friend A: Should we ask for separate checks?

• Friend B: Deal, today you'll cover it.

• Friend A: Should we split the fries?

• Friend B: This one’s on me.

• Friend A: Next time, you pay!

Funny Situations

Match the silly situation with what someone might say.

• What? No chicken at KFC?

• The cashier says the total is $50 for one burger.

• That’s highway robbery!

• You eat too much at an all-you-can-eat buffet.

• I’m just here for the free refills.

• The restaurant says they ran out of chicken.

• I’m so full I could roll out of here.

• You refill your soda three times.

• Who ordered the steak?

• The bill is much higher than expected.