Taxonomy Quiz

1. If a provider's call is interrupted due to a bad connection, which category should you choose in the new taxonomy?

• a) Bad connection / Interrupted phone call

• b) Other (with a note in the comments)

• c) Telephone issues

• d) Send them a carrier pigeon with a message

2. A provider wants to dispute a negative review left by a customer. What is the correct way to handle this request?

• a) Use the Review complaints category

• b) Tell them it's bad karma

• d) Ignore it, since you don't handle provider-customer relations

3. Which category in the new taxonomy is used to track inquiries specifically about the Google Verified Badge?

• a) General question about Google Guarantee

• b) Google Guarantee verification

• c) Tell them it's magic and you can't help.

4. 4. A provider's account is suspended for a policy violation, such as "circumventing the system." According to the new taxonomy, which category should you choose?

• 4. a) Policy Account Suspension (Risk)

• 4. b) General suspension issue

• 4. c) Violation of Terms of Service

• 4. d) Query about the company's cafeteria menu

5. What happened to the Filing Google Guarantee claim category in the new taxonomy?

• a) It was renamed to Filing a claim.

• b) It was merged with the Question about Google Guarantee category.

• c) It was deleted.

• d) It is now part of the General questions section.