The tool or method most effective for ensuring that physical and digital records are kept secure from unauthorized access is to:

use password-protected digital storage and lock physical documents in a secure location

leave documents on your desk, marking important details with notes or highlighter

share passwords with trusted coworkers and people outside your firm that have business with your coworkers

store files on a public computer in your office and talk to the IT manager to make sure the computer is safe

You are trying to print a document, but the printer is displaying a "printer offline" error. The first step you should take to troubleshoot this issue is to:

check if the printer is connected to the network

restart the computer and force quit the printer software

reinstall the printer driver, making sure it is the most up to date version

During case preparation, the purpose of conducting a deposition is to:

obtain sworn testimony from a witness before the trial

file a lawsuit based on actual facts and testimony

write a legal brief with at least three quotes from witnesses

schedule a hearing to handle pretrial motions with the judge

As part of your responsibilities in trial management, you need to schedule depositions and ensure all witnesses are available. The best approach to effectively manage this task is to:

create a detailed deposition schedule, confirm dates with all parties involved, and send reminders to ensure witnesses availability

wait until the last minute to schedule as you don't know which witnesses will actually end up testifying

only contact the main witness as the other witnesses can be penciled in later

ignore scheduling conflicts as the court staff will figure out any issues before the trial begins

When answering the phone, you should always:

be attentive and listen without interrupting

put the caller on hold immediately

transfer the call without asking questions

Modern telephone etiquette recommends that:

calls be placed by the person calling, not by their assistant

assistants always make the calls; most attorneys are too busy to deal with menial administrative tasks

communication be made only by email

phone calls be avoided altogether; all communication should be made in writing

During a phone call with a client, what should you do to ensure a positive tone and impression?

Make your voice pleasant/relaxed and smile during the conversation

Speak quickly and get straight to the point, as it is considered rude to take up too much time.

Use technical jargon to sound professional

Avoid small talk and keep the conversation brief

The question, "May I tell him/her who is calling?" is an example of what?

A method for screening client or customer calls

A way to gather personal information

A way to confirm an appointment

What is a key questioning strategy to elicit detailed and relevant information from a witness during an interview?

Use open-ended questions that allow the witness to provide detailed responses

Interrupt the witness frequently as witnesses regularly drift off-topic and need to be kept focused

Focus only on irrelevant details

To build rapport and establish trust with a client during an interview, you should:

Show empathy by acknowledging the client's feelings and concerns

Rush through the interview since most witnesses have school or work to get back to

Focus only on legal facts; including emotions or perceptions in statements is unprofessional

How should an interviewer handle a situation where a witness is reluctant to provide information during an interview?

Use gentle, supportive questions to encourage them to share

Demand immediate answers, as the witnesses may be hidding key information

Ignore the witness's reluctance

What is a key component of effective note-taking during an interview?

Take concise notes on key points and significant details

Write down everything the person says word-for-word to provide quotes for attorneys

Which document is used by attorneys to inform new clients about their rights and obligations regarding confidential legal communications between lawyers and clients?

Attorney-Client Privilege Notice

If a client is visibly upset and starts to raise their voice during a meeting, what is the most appropriate way to handle the situation?

Listen patiently, maintain a calm demeanor, and acknowledge their feelings

When introduced to a new client, what is the most appropriate way to address a new client in a professional setting?

By their last name with an appropriate title (i.e. Mr.) until they suggest otherwise

When conducting a remote consultation with a client via video call, what is the best practice for maintaining a professional atmosphere?

Ensure a quiet, well-lit environment and maintain eye contact with the camera

Keep the TV on in the background

Use your phone during the meeting to take notes and calendar any dates mentioned

What is a key element of building strong, professional relationships with clients?

Provide timely updates and be responsive to their inquiries

Only contact them when necessary. Most non-attorneys hate interruptions from lawyers

Avoid answering their questions

Delay responses as much as possible. Attorneys and judges change their minds all the time.

If a client asks a question that you are not immediately able to answer, what should you do?

Tell them you need to research the answer and get back to them as soon as possible.

Guess the answer and provide it immediately.

Ignore the question and move on. The attorney on the case will answer it for them at a later point.

Ask another client for their opinion.

You have been the lawyer's assistant for over five years and have confidence in your ability to accomplish the work that needs to be done. The lawyer also has confidence in your abilities, and the client believes you are an extension of the lawyer. When the client calls asking for advice, what should you do?

Take a message for the lawyer with the client's question.

Give the client legal advice directly.

Tell the client to look up the answer online, providing websites like LexisNexis that have reliable information

As a member of a local volunteer association, you begin to receive numerous telephone calls during office hours from another member, interfering with your work. What should you do?

Explain to the member that you are unable to discuss association business at work and ask them to contact you at home.

Ignore the calls. The member is being unprofessional and they are interfering with your tasks at work

Complain to your boss about the member.

Answer the calls and discuss the business anyway. They may later need legal help and contract your firm.

If a colleague asks for your help with a task when you are already busy with your own work, what is the appropriate response?

Politely explain your current workload and offer to help later if possible.

Refuse to help under any circumstances.

Drop your work and help immediately.

At a family gathering, your sister informs you that she has been hired by a client of your law firm and asks what you think will happen in an ongoing case. What should you do?

Tell her you cannot discuss the matter and inform your boss about the relationship as soon as possible.

Discuss the case in detail. Most attorneys will appreciate you taking the initiative when you are off the clock.

Give her your personal opinion.

Ignore her question. You don't want to get in trouble at work, so just avoid the situation entirely.

Anvi is a paralegal at a law firm. A client asks her for specific legal advice on how to handle a complex legal issue in their case. What should Anvi do?

Refer the client to an attorney at the firm for legal advice.

Give the client legal advice directly, if the advice is Anvi's area of expertise

Tell the client to research the law themselves.

Mark is an entry-level legal professional working at a legal aid clinic. A friend asks him to represent them in a minor traffic court case. What should Mark do?

Recommend his friend seek help from a licensed attorney.

Give his friend legal advice informally. Minor traffic infractions can be handled by non-lawyers.

What should Juan, a legal assistant, do if a client asks him to obtain and provide copies of relevant court documents and case files?

Decline to provide the documents and refer the client to the attorney

Provide the documents immediately. The Freedom of Information Act (FOIA) ensures that any client can request court documents.

Ask another legal assistant to help

If Alex, a legal assistant, overhears a coworker who is not a licensed attorney giving specific legal advice to a client during a phone call, what should Alex do?

Report the incident to a supervising attorney or the firm's management immediately

Advise the coworker to continue

What is a preventive measure Malik should implement to mitigate the risk of UPL (Unauthorized Practice of Law) due to the increasing workload of non-lawyer staff?

Implement a strict policy where non-lawyer staff must refer all legal questions to attorneys

Allow non-lawyer staff to answer legal questions, with some attorney supervision

Destiny, a legal assistant, needs to share sensitive medical records with another attorney. What should Destiny do to ensure HIPPA compliance?

Use a score, encrypted email service to send the records electronically

Send the records via regular email

Print and mail the records, making sure to drop them off physically at the post office

Share the records verbally over the phone

What should Jaida, a paralegal, do when discussing a case involving protected health information (PHI) with colleagues in a common area?

Move the discussion to a private, secure room away from unauthorized personnel

Continue the discussion in the common area

Share the information with anyone nearby

If Carter, a legal assistant, is working on a case where the client has disclosed information about an imminent threat to another person's safety, what should Carter do?

Report the information to a supervising attorney to determine the next steps

Keep the information confidential. Disclosing the information may put the other person in more danger.

Tell the client to handle it themselves

How should Noah, a paralegal, respond when asked by a friend about details of a high-profile case her firm is handling?

Inform her friend that she cannot discuss any details of the case

Give only general information that is publicly accessbile

Change the subject to avoid any awkward interactions with his friend

What should Laura, a legal secretary, do if she finds a document with sensitive client information left out on a desk?

Secure the document in a lock drawer and inform the person whose desk it was on

Leave the document where it is. Moving the document may cause the staff to lose track of it.

What is an appropriate response if a client emails you with a concern outside of office hours?

Acknowledge receipt of the email, and let the client know you will look into it during business hours

Ignore the email until you are back in your office. You are not required to respond when you are off the clock

Forward the email to another client

What is the best practice when sending a professional email?

Use formal language, proofread for errors, and ensure clarity

Which of the following is a true statement about social media and legal careers?

Social media is a great way to expand your network and meet others in your profession.

Social media cannot be used to engage clients. All engagement should be done in person or through traditional advertising.

Social media makes potential clients less comfortable with hiring a lawyer.

Law firms should avoid using social media.

What is the most effective strategy for managing time and deadlines in a legal setting?

Set specific times during the day to check and respond to emails.

Respond to emails as soon as they arrive.

Ignore emails until the end of the week.

Only check emails in the morning.

Which of the following is the first step in managing your daily workload as a legal professional?

Make a list of tasks and prioritize them.

Wait for instructions from your supervisor.

Complete tasks in random order.

ALP BASELINE

Quiz

•

Professional Development

•

11th Grade

•

Practice Problem

•

Medium

David Beltran

Used 3+ times

FREE Resource

Wikipedia

Yahoo

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever

or continue with

Microsoft

Apple

Others

Already have an account?

Similar Resources on Wayground

100 questions

Notions essentielles pour Couche 3 : Réseau

Quiz

•

9th Grade - Professio...

100 questions

Preguntas de Administración Financiera

Quiz

•

11th Grade

Popular Resources on Wayground

7 questions

History of Valentine's Day

Interactive video

•

4th Grade

15 questions

Fractions on a Number Line

Quiz

•

3rd Grade

20 questions

Equivalent Fractions

Quiz

•

3rd Grade

25 questions

Multiplication Facts

Quiz

•

5th Grade

$fractions$

22 questions

fractions

Quiz

•

3rd Grade

15 questions

Valentine's Day Trivia

Quiz

•

3rd Grade

20 questions

Main Idea and Details

Quiz

•

5th Grade

20 questions

Context Clues

Quiz

•

6th Grade

Discover more resources for Professional Development

175 questions

AEST Ag Systems Master Game 2022 RH

Quiz

•

8th - 12th Grade

ALP BASELINE

100 questions

According to the ABA Model Rules of Professional Conduct, a client's funds entrusted to an attorney or firm should be deposited in a?

Billable time spent by an attorney or a paralegal is typically billed by?

You routinely review the mail of the lawyer for whom you work before it is passed on to them in order to calendar any relevant dates. You receive a notice of a pretrial hearing, which you note has been scheduled by the court for a time and date when your lawyer will be in trial. You should:

You are helping an attorney prepare for trial. They want to show pictures to the jury on a screen. It would be best for you to use:

You are helping an attorney track expenses of a family in preparation for a divorce trial. It would be best for you to use:

A common computer subscription used in a law firm for legal research is:

The tool or method most effective for ensuring that physical and digital records are kept secure from unauthorized access is to:

You are trying to print a document, but the printer is displaying a "printer offline" error. The first step you should take to troubleshoot this issue is to:

The type of law firm most likely to have a complex hierarchical structure, including associates, partners, and support staff is a?

Access all questions and much more by creating a free account

Similar Resources on Wayground

Popular Resources on Wayground

Discover more resources for Professional Development