Module 3 Study Guide 2025-2026

Which of the following would be a barrier to effective communication?

• Listening to a patient/resident tell stories about his or her past
• Letting a patient/resident express his or her fears and concerns about dying
• Changing the subject each time a patient/resident brings up an uncomfortable topic
• Allowing a patient/resident to talk freely about his or her health problems

Having compassion and understanding for those around you and the situations they are experiencing.

Feelings of pity and sorrow for someone else's misfortune.

Is used to promote optimum wellness

The sharing of ideas, thoughts, information, and feelings with at least one other person.

Avoiding eye contact when talking to another person is an example of which type of communication?

Difficulty speaking. It affects how you speak and understand language.

• dysphasia
• receptive aphasia
• empathy
• sympathy
• physiological

Inability to understand spoken language

• receptive aphasia
• dysphasia
• empathy
• sympathy
• physiological

Inability to speak or to speak clearly

• expressive aphasia
• receptive aphasia
• dysphasia
• empathy
• sympathy

Means truly hearing what the other person is saying