Health Science Communication Assessment

What does a receiver do to decode a message?

• Use their language skills

• Apply their own frame of reference

• Listen to the message being sent

• Confirm that a message was received properly

Restating or paraphrasing what a patient said is called explanation / reflection.

By speaking calmly and performing her daily tasks competently, Anita is working to build a positive relationship, or __________, with patients in her care.

• Reputation

• Understanding

• Bond

• Rapport

Why is verbal communication often the most effective way to communicate?

• It is the easiest way to reach people of diverse cultures and languages

• It can be done quickly, without much thought

• It allows for instant feedback, clarity, and understanding

• It can be misinterpreted

One way a healthcare worker can help ensure a patient understands medical information is to speak softly.

• True

• False

Written communication is an example of non-verbal communication.

• True

• False

Select all of the following which are attributes of informed consent.

• The patient has been coerced or pressured into agreeing to the treatment

• The patient is given a clear explanation of the procedure or test

• The patient provides their voluntary permission to continue with the procedure or test

• The patient is told about the benefits, risks and consequences of not performing the procedure or test

Healthcare workers should strive to be as cheery as possible when working with patients.

• True

• False

Select all of the following ways healthcare workers can send a positive message through their physical appearance.

• Applying a strong cologne

• Having visible piercings

• Proper grooming

• Wearing uniforms

One important consideration when using touch to communicate with patients is that it can be misinterpreted / ignored.