Vodacom Tanzania Operations Quiz

Vodacom Tanzania Operations Quiz

8th Grade

5 Qs

quiz-placeholder

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Vodacom Tanzania Operations Quiz

Vodacom Tanzania Operations Quiz

Assessment

Quiz

Others

8th Grade

Medium

Created by

Jackson Astrid

Used 1+ times

FREE Resource

5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When did Vodacom Tanzania start Operations?

2005

2017

2000

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When did we start operations using digital channels?

2017

2018

2020

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which Call Center Metrics is used to measure customer satisfaction?

SLA

TNPS

FCR

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is our Main focus for this Year?

Ask Once

Customer satisfaction

Call Reduction

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which one of these is considered to be an advisor empowerment?

Training and system access

Better salaries and working environment

Customer satisfaction