Chapter 1 Fundamentals of Hospitality

Services have highly variability the same room or food gives a different level of satisfaction with the different customers at different times so the guests can have different experiences.

The statement above refer to which characteristics of hospitality industry?

• Product-Service Mix

• Heterogeneity

• Variability

• Inseparability

Which is the scope of hospitality and tourism industries?

• Travel

• Construction

• Engineering

• Education

The cordial & generous reception of guests.

The statement above refer to?

• Scope of hospitality & tourism industries

• Importance of hospitality industry

• Definition of hospitality industry

• Characteristics of hospitality industry

Choose which is types of lodging?

• Cruise ships

• Hotels

• Restaurants

• Airlines

Service cannot be seen, tasted, heard, or smelled and measured before they are received.

The above statement refer to?

• Intangibility

• Two way communication

• Relationship building

• Perishability

Which is types of recreation?

• Fast food

• Fine dining

• Attraction

• Railway