S.L.A.Y.S. refresh (Yes to Success)

What does the “Y” in S.L.A.Y.S. stand for?

• Yield to Guests

• Your Service Matters

• Yes to Success

• Yellow Light

What is the main goal of “Yes to Success”?

• 1. To ensure the guest experience meets minimum expectations

• 1. To make sure the guest experience fulfills and exceeds expectations

• 1. To upsell as many items as possible

• To serve drinks in under 2 minutes

What is “area coverage”?

• 1. Rotating through your zone to acknowledge and attend to guests

• 1. Hiding in the pre-shift area until your shift ends

• 1. Asking guests for feedback after they’ve closed their tab

• Cleaning your assigned section at the end of your shift

What is an example of soliciting guest feedback?

• 1. “Do you want another drink?”

• 1. “Would you like to play another game?”

• 1. “Blink twice if I’m your favorite bartender.”

• 1. “How are you enjoying your time here at Pins?”

What should you do if a guest brings up an issue?

• 1. Challenge them to a thumb war to assert dominance

• 1. Politely explain the rules and walk away

• Listen attentively, apologize, and do what you can to make it right

• Suggest they leave a bad review

When should you grab a MOD for guest recovery?

• 1. At the end of your shift

• 1. If the issue can’t be resolved by you directly

• 1. Whenever a guest is unhappy, no matter how small the issue is

• Whenever you hear the word “complaint” in a 50-foot radius

The first “S” in S.L.A.Y.S. stands for…

The “L” in S.L.A.Y.S. stands for…

The “A” in S.L.A.Y.S. stands for…