Coping with change: communication and friendship

Which of the following is an example of verbal communication?

• Rolling your eyes

• Smiling

• Saying "I'm here for you"

• Crossing your arms

Which of the following is non-verbal communication?

• Writing a letter

• Smiling

• Speaking on the phone
  

• Sending a text message

Verbal communication is important for…

• Emotional expression

• Avoiding words altogether

• Sarcasm

• Clarity

Non-verbal communication is important for…

• Emotional expression

• Writing clear sentences

• Debating logically
  

• Remembering facts

In Dr John Gottman’s Four Horsemen, criticism means…

• Disagreeing respectfully

• Rolling your eyes

• Attacking someone’s personality

• Avoiding the topic

Which of these is an example of contempt?

• Saying “I feel overwhelmed”
  

• Using a respectful tone

• Eye-rolling or mocking

• Asking for a moment to think

Which statement is a healthier alternative to criticism?

• “You always mess things up!”

• “I feel overwhelmed, can we talk?”

• “It’s not my fault!”
  

• “I’m done talking.”

Defensiveness in communication means…

• Making excuses and not owning up

• Taking responsibility

• Giving someone the silent treatment

• Expressing your feelings

Which Four Horsemen behaviour involves shutting down or refusing to talk?

• Criticism

• Contempt

• Defensiveness

• Stonewalling

Which of the Four Horsemen is often seen as most damaging in a friendship?

• Stonewalling

• Criticism

• Contempt

• Defensiveness