Fluent@Work

What is the best way to start a self-introduction?

• Talk about your hobbies

• Say your name clearly

• Mention your address

• Tell your experience

Which of the following is a polite way to get someone’s attention?

• “Hey you!”

• “Excuse me.”

• “Come here!”

• “Oi!”

What should you say when a caller asks for someone who is not available?

• “They’re not here. Call later.”

• “Please hold. I’ll check for you.”

• “They’re not in. Would you like to leave a message?”

• “Call someone else.”

Choose the most professional phone greeting:

• “What do you want?”

• “Yeah, who is this?”

• “Hello, College Office. How may I help you?”

• “Tell me fast.”

Which of these is NOT a good way to give directions on campus?

• “Go straight and turn right.”

• “Go there somewhere.”

• “It’s on the first floor.”

• “Take the stairs and turn left.”

What is the purpose of saying ‘Sorry’ in an office setting?

• To blame someone

• To end the conversation

• To admit a mistake or show empathy

• To get attention

Which of these is an example of showing emotional intelligence (EQ)?

• Shouting back at a rude parent

• Ignoring a colleague’s concern

• Listening calmly and responding politely

• Pretending to be busy

When introducing yourself, which of the following is correct?

• “I work in.”

• “I am working front office.”

• “I work as a receptionist.”

• “Myself is admin staff.”

What should you say if someone is blocking the way?

• “Move!”

• “Why are you standing here?”

• “Please excuse me.”

• “You’re in the way.”

In an office, how should you politely ask someone to wait?

• “Please wait a moment.”

• “Stop there.”

• “Stand quietly.”

• “I’m busy now.”