FDM Support Aug'25

While shopping for electronics at Reliance Digital, Avyaan came across various private label brands. He was curious to know which of these brands is owned by Reliance Digital.

• ResQ

• JioMart

• Reconnect

• Flipkart Plus

What is the full form of NPS in customer feedback?

• New Product Survey

• Net Promoter Score

• Network Product Score

• Nationwide Promotion Survey

During a recent discussion about the services offered by ResQ, Kiara asked her friends which of the following services is not offered by ResQ?

• Extended warranty

• Loan disbursement

• Maintenance and repairs

• Installation support

What is the role of the Commercial Material Officer in inventory?

• Customer complaints

• Managing inventory and financial transactions

• Marketing promotions

• Product design

What is a key responsibility of the Material Officer?

• Handling escalated complaints

• Inspecting and certifying delivered products

• Social media posting

• Market research

During a busy inventory check, Ishika discovers that a stock item is missing from the shelves. What must she do?

• Ask TL/DM/SM to provide a reason and update the system

• Ignore it

• Send to customer

• Order a new one

In a bustling retail store, Aisha, the Customer Relationship Manager, is tasked with ensuring that every customer has an exceptional shopping experience. She collaborates with various departments to enhance customer satisfaction. Who is primarily responsible for delivering exceptional in-store customer experiences?

• Marketing Officer

• HRBP

• Customer Relationship Manager

• Warehouse Manager

What is a CCCE responsible for?

• Selling, guiding, and troubleshooting store products

• Processing payroll

• Training HR team

• Managing DC

During a routine audit at a retail store, the manager wants to ensure that everything is in order. What does the Auto PI process check?

• Product promotions

• Physical stock vs system inventory

• Sales invoices

• Server logs

Shreya is working in SAP and needs to check the stock correction report for her inventory management tasks. What tool should she use to view this report?

• ZMBSR

• ZMBS51

• ZRMMREP

• ZRDLIT