Operations Management Prelims

The management of ensuring that goods and services are created and delivered successfully to customers.

• Operations Management

• Supply Chain Management

• Marketing Management

• Financial Management

The process of converting or transforming resources into products.

• Production

• Operation

• Productivity

• Delivering of Goods

Tangible output of a production process.

• Goods

• Services

• Intangible Products

• Central Products

A measure of how efficiently inputs are converted into outputs.

• Production

• Productivity

• Operations

• Service Design

The planning and organizing of people, infrastructure, communication, and material components of a service to improve its quality and the interaction between the service provider and customers.

• Service Design

• Time-based Competition

• Operations Management

• Product Development

The approach where businesses compete by delivering fast, efficient service.

• Service Design

• Customer Participation

• Time-based Competition

• Customer Interaction

1. A type of process that occurs behind the scenes and is not visible to customers.

• Backstage Process

• Frontstage Process

• Low Contact Service

• High Contact Service

Customers shape the service experience by participation in design.

• Customer Participation

• Time-based Competition

• Service Design

• Service Blueprint

4Rs of Sustainability

• Reuse, Reduce, Recyle, Regulation

• Regulation, Resources, Reputation, Recycle

• Recycle, Reputation, Resources, Recreation

• Reduce, Regulation, Resources, Reputation

Three core factors of cornerstone of long-term success.

• Productivity, Cost, Quality

• Production, Quantity, Quality

• Productivity, Quantity, Quality

• Production, Cost, Quality