Operations Management Prelims

Operations Management Prelims

University

32 Qs

quiz-placeholder

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Operations Management Prelims

Operations Management Prelims

Assessment

Quiz

Hospitality and Catering

University

Hard

Created by

Lynne Maboloc

Used 4+ times

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32 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The management of ensuring that goods and services are created and delivered successfully to customers.

Operations Management

Supply Chain Management

Marketing Management

Financial Management

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The process of converting or transforming resources into products.

Production

Operation

Productivity

Delivering of Goods

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Tangible output of a production process.

Goods

Services

Intangible Products

Central Products

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A measure of how efficiently inputs are converted into outputs.

Production

Productivity

Operations

Service Design

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The planning and organizing of people, infrastructure, communication, and material components of a service to improve its quality and the interaction between the service provider and customers.

Service Design

Time-based Competition

Operations Management

Product Development

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The approach where businesses compete by delivering fast, efficient service.

Service Design

Customer Participation

Time-based Competition

Customer Interaction

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

  1. A type of process that occurs behind the scenes and is not visible to customers.

Backstage Process

Frontstage Process

Low Contact Service

High Contact Service

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