CAEC - CH04

Ali uses GrabFood 5 times a week. He often over-orders to reach free delivery. What e-tailing challenge does this reflect?

• Poor customer service

• Lack of product availability

• Over-consumption driven by incentives

• Inefficient payment system

Which of the following products is least likely to succeed in e-tailing?

• Music downloads

• Office chairs

• Custom perfumes requiring in-person testing

• Books

Which advantage do click-and-mortar retailers have over virtual-only e-tailers?

• Lower rent

• Access to international markets only

• Physical product interaction before purchase

• Unlimited inventory

You’re launching a niche online store selling handmade cat toys. Which e-tailing model suits best?

• Click-and-mortar

• Virtual (pure-play) e-tailer

• Retailing in a physical mall

• Direct sales by manufacturers

Why are groceries among the fastest-growing e-commerce products?

• Customers prefer to visit grocery stores

• They are expensive

• They are frequently purchased and don't require physical inspection

• They have long shelf lives

TikTok Shop uses videos to showcase live products. What e-tailing model does this most closely relate to?

• Mail-order

• Social shopping

• Direct sales by manufacturer

• Online travel agency

Which of the following is a limitation of the online travel market?

• Customers can book instantly

• Travel agents are no longer needed

• Complex trips may be hard to arrange online

• Prices are hidden

Why might some users still prefer brick-and-mortar banks over online banking?

• Better internet connection

• Ability to avoid human contact

• Concerns over security, trust, and liquidity

• More mobile features

Online job markets may increase employee turnover because...

• They hide job availability

• Job seekers can’t reach employers

• They expose employees to better opportunities quickly

• Employers do not use them

Sarah applies to 10 jobs on JobStreet, then gets emails from unrelated companies. What online job market risk is this?

• High salary offers

• Resume enhancement

• Security and privacy risk

• Technical errors