POM Chapter 1-4

What does "effectiveness" in management refer to?

• Minimizing resources used

• Doing things right

• Doing the right things

• Increasing employee satisfaction

Which of the following is NOT one of the four management functions in the P.O.L.C framework?

• Planning

• Operating

• Leading

• Controlling

According to Fayol, what principle suggests that employees should receive orders from only one superior?

• Unity of Direction

• Discipline

• Unity of Command

• Scalar Chain

Which level of manager is responsible for translating top management goals into specific objectives for lower managers?

• Non-managers

• First-line managers

• Middle managers

• Top managers

What does the "strategic action competency" focus on?

• Promoting teamwork and coordination

• Understanding and aligning with organizational mission and industry trends

• Handling negotiations and public presentations

• Managing work-life balance

What principle of Fayol emphasizes fair treatment with a balance of kindness and discipline?

• Order

• Stability of tenure

• Equity

• Initiative

Which management competency involves respecting cultural etiquette and language differences?

• Teamwork competency

• Strategic action competency

• Planning & administration competency

• Multicultural competency

Which managerial level spends the most time dealing with the production of goods and services?

• Middle managers

• Top managers

• First-line managers

• Non-managers

Which of the following is a key component of the planning and administration competency?

• Team spirit

• Cultural sensitivity

• Budgeting and financial management

• Negotiation skills

According to Fayol, what principle stresses the importance of employee job security to reduce turnover?

• Initiative

• Remuneration

• Stability of tenure of personnel

• Authority