CTS exam

What is the 3rd step in the four step approach training?

• Follow up trainees progress

• Demonstrate how to do the task

• State the importance of the task and what the trainee has to learn

• Let the trainee do the task and give immediate feedback

It is a well thought out plan that provides a thorough framework to make the job of the training and certifying of station crew and trainers easier and more systematic.

• Cross training

• Four step approach

• Crew training system

• Traning process

Who does the crew orientation and on top of the the training activities?

• Crew Leader

• Restaurant Manager

• Service Quality Manager

• Crew Learning Manager

Who does the new product roll out to crew?

• Crew Learning Manager/ CLM

• Product Quality Manager /PQM

• Crew Leader /CL

• Restaurant Manager /RM

The following are components of crew training system except for...

• Crew Training Team

• Cross Training

• Training Materials and Facilities

• Training Process

The following are the Phases of crew training system except for.....

• Crew orientation

• Certification

• Training measurement

• Station training

What are the training materials and tools do you use during training?

• Task Checklist

• Certification tools

• Certification Tools & Task Checklist

• None of the choices

Who does the initial and follow up training to trainees?

• Crew Learning Manager

• Crew Leader

• Crew Trainer

• Management Team

Who does the certification of the trainee?

• Restaurant Manager

• Product Quality Manager

• Crew learning Manager

• All the above

The following are Roles and Responsibilities of a Crew Trainer except....

• Documents training using certification tools

• Implements training activities as schedule

• Certify crew trainee

• Attend training Team meeting