Active Listening – Identify the AMPS Skill

Q1. You looked uncomfortable when that topic came up.

• Ask

• Mirror

• Paraphrase

• Suggest (Prime)

Answer explanation

📝 You reflect what you observe in the person’s non-verbal cues (e.g., body language, facial expressions) to gently surface emotions they may not have voiced.

Q2. Let me see if I have got this right. You felt excluded during the meeting.

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• Paraphrase

• Suggest (Prime)

Answer explanation

📝 You restate what the other person said in your own words to check understanding and show you are actively listening.

Q3. Are you concerned that your ideas might be dismissed?

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• Paraphrase

• Suggest (Prime)

Answer explanation

📝 You tentatively suggest what the person might be thinking or feeling, especially when they are holding back or reluctant to speak.

Q4. Is there something about this situation that is bothering you?

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• Suggest (Prime)

Answer explanation

📝 You open up the conversation by directly and respectfully inviting the other person to share more, demonstrating curiosity and concern.

5. Q5. You paused for a moment; did something bother you?

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• Paraphrase

• Suggest (Prime)

Answer explanation

📝 You reflect a subtle behaviour (the pause) and ask gently about it, encouraging the person to share deeper thoughts.

6. Q6. Can you help me understand what is going on

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• Suggest (Prime)

Answer explanation

📝 This open-ended question expresses a willingness to understand without assuming — a key aspect of active listening.

6. Q7. Are you worried this change will create more problems than it solves?

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• Paraphrase

• Suggest (Prime)

Answer explanation

📝 You offer a possible interpretation of their concern to help them express feelings they may be holding back.

6. Q8. You seem frustrated just now.

• Ask

• Mirror

• Paraphrase

• Suggest (Prime)

Answer explanation

📝 You acknowledge their emotional state based on your observation, helping them feel seen and possibly prompting clarification or sharing.

6. Q9. I would like to hear how you are feeling about the decision.
   

• Ask

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• Paraphrase

• Suggest (Prime)

Answer explanation

📝 An invitation for the person to express their perspective, showing genuine interest and psychological safety.

6. Q10. So, you are saying you are not sure if your feedback will be heard.

• Ask

• Mirror

• Paraphrase

• Suggest (Prime)

Answer explanation

📝 You reframe their message to clarify understanding and encourage further dialogue.