Test Your Payment 123

Which tool is frequently used for payment reconciliation, EXCEPT...

• MIRA

• GSP

• WFIS

• MCCGUI

Before releasing suspended payment, what needs to be done first?

• find the card numbers

• fix terminal linkage

• confirm bank account with merchant

• validate approval code

Which market requires CM's consent prior to payment recharge?

• AU

• NZ

• SG

• HK

For SG EPP charge, how should we action on the request?

• Raise CLIC to ROCSOC

• Raise CLIC to MRT

• Raise CLIC to MTS

• Raise CLIC to MMT

Based on this image, what can you tell about the merchant account? (more than 1 answer)

• Fee will be reversed for any refunds

• Fee will be retained for any refunds

• RDR active

• RDR inactive

Select the following relevant steps if merchant encounters terminal faulty with batch not found.

• Tell merchant he/she in hopeless situation

• Attempt to look for card details to recharge

• Ask CLM's approvla for write off if not able to locate payments to recharge

• Raise CLIC to MRT for write off

Merchant informed not being paid due to unable to perform settlement batch on terminal, what needs to be done, except....?

• get the impacted TID

• raise CLIC to MTS to check on the submission

• identify if the submission batch is open or replaced

• just get the receipt and proceed with manual charge for merchant

Can we perform fee reversal for merchant whom reached out and unhappy about AMEX keeping fee for refunds?

• No, we are not God leh

• Not too sure, need to ask MRT to check

• Yes, but with CLM's approval

• Yes, only with CLM's approval and processed by MRT

In general, what causes debit balance on the account?

• refund

• chargeback

• merchant fee

• incoming sales

Select the true statement for manual processing

• Can use the same excel tab for EPP refund and normal refund

• strictly not allowed merchant to perform refund to another MID apart from submitting MID

• manual charge can only be done on physical card even when the original payment was made on token

• Must check in MCCGUI after collecting card details from MCCGUI to avoid duplicate charge/refunds