Search Header Logo

ITIL 4

Authored by M A

Information Technology (IT)

University

Used 2+ times

ITIL 4
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

What is a means of enabling value co-creation by facilitating outcomes that

customers want to achieve?

a service

an output

a practice

continual improvement

2.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Which describes outcomes?

Tangible or intangible deliverables

Functionality offered by a product or service

Results desired by a stakeholder

Configuration of an organization’s resources

3.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Known Errors are?

Incidents that have had their cause identified.

Problems that are awaiting identification.

A problem that has been analysed and has not been resolved.

Problems that have had Changes raised against them.

4.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Which practice is responsible for moving components to live environments?

Change enablement

Release management

IT asset management

Deployment management

5.

MULTIPLE CHOICE QUESTION

45 sec • 5 pts

Which practice is the responsibility of everyone in the organization?

Service level management

Change enablement

Problem management

Continual improvement

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?