Topic 2: Management & Organisational Behaviour

What are the two broad categories of people skills required in organizations?

• Leadership and technical skills

• Interpersonal and communication skills

• Managerial and technical skills

• Planning and negotiation skills

Which skill is more critical for lower-level or operational staff?

• Managerial skills

• Interpersonal skills

• Technical skills

• Leadership skills

What does ‘quality’ in an organization refer to?

• The price of a product

• How long a product lasts

• Meeting or exceeding customer expectations

• Appearance of the product only

What is the focus of Total Quality Management (TQM)?

• Individual performance bonuses

• Reducing costs through layoffs

• Continuous improvement across all levels

• Hiring only highly skilled workers

Which of the following is NOT one of Garvin’s eight dimensions of quality?

• Performance

• Aesthetics

• Branding

• Reliability

What does Business Process Reengineering (BPR) aim to achieve?

• Gradual improvements in work systems

• Radical redesign for major performance improvements

• Slight adjustment in company policies

• Employee satisfaction through minor changes

What is workforce diversity?

• Hiring employees only from one country

• The presence of differences among employees

• Assigning the same tasks to all employees

• Promoting employees only based on seniority

Which is a benefit of managing workforce diversity effectively?

• Reduced need for training

• Avoiding innovation

• Broader perspectives and increased creativity

• Lower communication levels

What is a major challenge when managing a diverse workforce?

• Higher productivity

• Uniform communication style

• Cultural misunderstandings

• Fewer team members

What does globalization in organizational behavior lead to?

• Less competition

• Smaller market access

• The need to manage across cultures and borders

• Fewer employees needed