Housekeeping 1st semester

Housekeeping 1st semester

University

20 Qs

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Housekeeping 1st semester

Housekeeping 1st semester

Assessment

Quiz

Hospitality and Catering

University

Hard

Created by

Kushal Kumar

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20 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the primary role of housekeeping in guest satisfaction?

To provide entertainment for guests.

The primary role of housekeeping in guest satisfaction is to maintain cleanliness and comfort.

To handle guest complaints and inquiries.

To manage the front desk operations.

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How can effective housekeeping contribute to repeat business?

Effective housekeeping contributes to repeat business by enhancing guest satisfaction.

It reduces operational costs for the business.

It allows for more staff training sessions.

It increases the number of rooms available for booking.

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

List three personality traits important for housekeeping management personnel.

poor time management

Organized, detail-oriented, strong communication skills

disorganized

lack of empathy

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the typical layout of a housekeeping department?

A housekeeping department only consists of cleaning supplies.

A housekeeping department has no designated management office.

A housekeeping department is solely focused on laundry services.

A housekeeping department typically includes storage areas, workstations, a management office, and employee break areas.

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Name one sub-section of the housekeeping department.

Laundry service

Room service

Front desk

Maintenance

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How does housekeeping play a role in other institutions outside of hotels?

Housekeeping is only relevant in restaurants.

Housekeeping has no impact on patient care in hospitals.

Housekeeping is primarily focused on laundry services.

Housekeeping ensures cleanliness and safety in institutions like hospitals, schools, and offices.

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Describe the hierarchy in a small hotel housekeeping department.

Executive Chef > Kitchen Staff > Waiters > Housekeepers

General Manager > Concierge > Bellhops > Room Service

Front Desk Manager > Housekeepers > Maintenance Staff > Cleaners

Executive Housekeeper > Assistant Housekeepers > Supervisors > Room Attendants > Housemen

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