TLE 10 (TLE - ICT/CCS) - Q1Q2

What does the KISS principle stand for in communication?

• Keep It Smart and Straight

• Keep It Short and Simple

• Keep It Silent and Sincere

• Keep It Strong and Structured

Which type of communication involves spoken or written words?

• Oral Communication

• Written Communication

• Verbal Communication

• Electronic Communication

What is the main responsibility in Contact Center Services?

• Selling Products

• Resolving technical issues

• Communicating effectively

• Marketing services

Why do many international companies hire Filipinos in CCS?

• Filipinos are affordable workers

• Filipinos speak multiple Asian languages

• Filipinos are good communicators and speak English well

• Filipinos work long hours

Which of the following is asynchronous communication?

• Phone call

• Video call

• Face-to-face

• Email

What communication type mostly happens over the phone?

• Written Communication

• Oral Communication

• Verbal Communication

• Electronic Communication

What element refers to the person who creates and sends the message?

• Receiver

• Sender

• Channel

• Context

What is the correct term for any interference in communication?

• Message

• Barrier

• Noise

• Context

Which of the following is an example of electronic communication?

• Memo

• Email

• Manual

• Letter

Which of these is NOT a trait of a good communicator?

• Honest

• Humble

• Impatient

• Polite