BOOK 3 - UNIT 10 - APPROACH 2

What is the purpose of an 'announcement for' passengers?

• To provide entertainment during the flight.

• To collect feedback from passengers after the trip.

• To sell additional travel services to passengers.

• To inform passengers about important travel-related information.

What does 'ETA' stand for?

• Estimated Time of Arrival

• Estimated Time of Assessment

• Expected Time of Arrival

• Estimated Time of Action

Why is it important to 'notify passengers of delays'?

• To ensure passengers receive free refreshments.

• To avoid overcrowding at the station.

• To keep them informed and manage their expectations.

• To allow for more time to clean the train.

What does it mean to 'collect headsents'?

• To gather or accumulate main ideas or themes from a text.

• To identify the author of a text.

• To analyze the grammatical structure of a sentence.

• To summarize a text in a single sentence.

How do you 'account for' connecting flights?

• Only consider the departure time of the first flight.

• Include total travel time and layover durations in your itinerary.

• Ignore layover times completely.

• Book all flights as separate tickets without checking connections.

Why is it necessary to 'reassure' passengers?

• To promote in-flight shopping and sales.

• To alleviate anxiety and maintain a calm environment.

• To ensure passengers are not allowed to leave the plane.

• To increase ticket prices for better service.

What should flight attendants check about 'seatbelts'?

• Ensure seatbelts are made of leather

• Verify the seatbelt length for comfort

• Ensure all passengers have seatbelts fastened and check seatbelt functionality.

• Check if seatbelts are the right color

What is the significance of thanking passengers for their flight?

• It increases ticket prices.

• It enhances customer satisfaction and loyalty.

• It reduces flight delays.

• It has no impact on the airline's reputation.

What does it mean when 'the aircraft is in holding'?

• The aircraft is taxiing on the runway.

• The aircraft is parked at the gate.

• The aircraft is preparing for takeoff.

• The aircraft is circling in a holding pattern, waiting for landing clearance.

What should be included in an announcement for 'estimated time of arrival'?

• Travel distance

• Exact arrival time

• Weather conditions

• Expected time of arrival, potential delays, reason for delay, and status updates.