Front Office Account

What is the main purpose of front office accounting in a hotel?

• To manage room service orders

• To monitor guest complaints

• To maintain and track guest and non-guest financial transactions

• To supervise housekeeping activities

Which of the following is considered a non-guest account?

• Room folio

• Master account

• City ledger account

• Guest folio

What is a "folio" in hotel front office accounting?

• A type of guest room

• A record of all transactions affecting a guest or group

• A method of processing credit card payments

• A legal document signed by the guest

Which of these is not typically recorded in a guest folio?

• Room charges

• Telephone charges

• Mini-bar charges

• Staff payroll

In the case of a group booking, which folio is usually created to consolidate charges?

• Split folio

• Master folio

• Control folio

• Guest folio

What is the function of a “split folio”?

• To track laundry services separately

• To split restaurant charges

• To handle group billing only

• To separate personal expenses

What is meant by the term “posting” in front office accounting?

• Verifying guest signatures

• Recording financial transactions to a folio

• Sending bills to guests

• Transferring a guest to a different room

In front office accounting, which system allows all departments to post charges directly to the guest folio?

• Manual ledger system

• Central Reservation System (CRS)

• Property Management System (PMS)

• General Ledger Software

Which of the following is not considered a supporting document in front office accounting?

• Restaurant bill

• Laundry slip

• Housekeeping checklist

• Mini-bar charge sheet

When a guest checks out and leaves an unpaid balance, what happens to the account?

• It is posted to the front office ledger

• It is transferred to the city ledger

• It is closed automatically

• It is deleted from the system