Introduction to COC

Fill in the blank: COC is defined as the terms and conditions established by a ______ in respect to its carriage.

• carrier

• passenger

• insurer

• broker

What is the term for baggage that is allowed in the cabin but must fit under the seat?

• Fragile

• Other Conditions

• Check-In Baggage

• Checked Baggage

Fill in the blank: Items that do not meet standard baggage requirements are classified as _________.

• General Baggage

• Checked Baggage

• Carry On

• Other Conditions

“Which code is for a passenger completely immobile?

• A) WCHR

• B) WCHS

• C) WCHC

Detached Li-ion goes in…

• A) Checked

• B) Cabin

• C) Cargo

Primary guide method of a Passenger who is both, Deaf and Blind

• A) Guide dog

• B) Hands-on

• C) Visual cues

Which holds true for SVAN/ESAN: If the dog is too large or extends on another passenger’s space

• The passenger with the dog may be moved to a seat with an empty seat next to them.

• If the flight is full, the passenger may be rebooked on a later flight with more space without charges

• To guarantee extra space for the service or emotional support dog, purchasing an additional seat next to the passenger is recommended

• All of the above

When briefing a blind passenger, you should:

• A) Verbally describe each safety step and guide their hands to feel the seatbelt buckle

• B) Hand them a safety card and point to illustrations

• C) Play the safety video and say “just listen”

• D) Whisper instructions so other passengers don’t overhear

For “Mental Patient” how many such passengers are allowed per flight?

• A) None

• B) One

• C) Two

• D) As many as seats available

Which of these statements is TRUE for an Expectant Mother (EXMO) flying Cebu Pacific?

• A) She’s treated as a MEDA case and needs a 16-day post-surgery wait

• B) She’s NOT a MEDA passenger but needs a medical certificate if ≥34 weeks

• C) No documentation is ever required for EXMOs

• D) She can only fly on China routes without a med cert