KINDS OF BUSINESS LETTER

What is the main purpose of an offer letter?

• To complain about a product

• To formally propose goods, services, or job positions
  
  

• To cancel a contract

• To apply for a job

What is the purpose of a complaint letter?

• Express satisfaction with a service
  
  

• Express dissatisfaction or report a problem

• Order new products
  
  

• Invite someone to an event

What is the main purpose of an order letter?

• To complain about goods

• To apply for a job

• To request goods or services officially

• To cancel an order

Which phrase best conveys the validity period of an offer?

• “This offer is valid until June 30, 2025.”

• “You can decide whenever you want.”

• “No expiration date.”

• “Offer lasts forever.”

When is the best time to send a thank you letter after an event?

• Within 24-48 hours

• After one week

• After one month

• No need to send one

Which statement is appropriate in the closing of an order letter?

• “Send goods now or face consequences.”
  
  

• “I don’t care when items arrive.”

• “We expect immediate delivery or cancellation.”

• . “Please confirm receipt of this order at your earliest convenience.”

Which information is essential in an offer letter?

• 
  Personal opinions about the product

• Vague description to keep options open
  
  

• Product description, price, payment and delivery terms

• Only product price without details

When writing the "Warning" section, what is appropriate?

• Using rude or offensive language to threaten

• Setting a clear deadline politely and professionally

• Ignoring consequences if the issue is not resolved

• Sharing the complaint with friends

In the closing of a complaint letter, the writer should:

• Threaten and demand an immediate reply harshly

• Be polite, hope for a prompt resolution, and offer cooperation

• End the letter without contact information

• Add unrelated personal complaints

In the example of a complaint about a damaged printer, what does the writer request?

• A replacement printer or full refund

• A verbal apology only

• To ignore the problem without any request

• Only an email response without resolution