Round 2 - Issue Type Masters Challenge: Warm-Up

A trader asks a CFE about the typical spread they can expect when trading Gold (XAU/USD). Which issue type is the most appropriate?

• 1.1 - General Forex Trading
• 5.2 - Execution Complaint
• 1.2 - Contract Specifications & Trading Conditions
• 10.4 - Trading Inquiry

A client made a deposited but the funds have not yet reflected in their trading account. They want to know why their deposit is delayed. Which issue type applies?

• 3.2 - Deposit Delayed / Not Received
• 3.3 - Unable to Deposit
• 3.1 - Payment General Question
• 3.7 - Withdrawal Delayed / Not Received

A client wants to know how to change their trading account password in the Personal Area. Which issue type should be selected?

• 4.6 - Website & PA Issues
• 4.5 - Website & PA Inquiry
• 10.2 - Navigation Issue
• 4.7 - Other Technical

A client uploaded their proof of address, but it was rejected because the document was expired. Which issue type is appropriate?

• 6.3 - Verification Inquiries
• 6.1 - Invalid POI/POR
• 6.4 - Others About KYC
• 19.1 - Extended Verification Documents Request

A trader is having trouble connecting to their Virtual Private Server (VPS). Which issue type is the most suitable?

• 8.1 - VPS General Information
• 8.4 - VPS Technical Issues
• 8.2 - VPS Request
• 4.4 - MT Platform Issues

A client wishes to change their residential address in their Personal Area. Which issue type is appropriate?

• 9.5 - Termination Request - Status Inquiry
• 9.1 - Change Client Personal Information
• 9.2 - Change Client Security Type
• 9.4 - Termination Request - General Information

A client wants to know how to register and start using the Copy Trading feature. Which issue type is correct?

• 11.2 - Copy Trading Technical Issues
• 11.1 - Registration & Inquiries
• 11.3 - Request to Become a Strategy Provider
• 11.4 - Copy Trading Other

A client wants to know how to place a pending order on the Exness Web Terminal. Which issue type should be selected?

• 12.1 - Terminal Loading/Connection
• 12.3 - Order Placement and Management
• 12.2 - Charting Functionality
• 12.4 - Market Analytics

A potential partner wants to know more about the requirements of the Exness IB program. Which issue type should be selected?

• 15.2 - Partner Personal Area
• 15.1 - Partnership Info
• 15.3 - Partner Commission
• 15.5 - Partner Campaigns

A client received a warning about using a third-party payment system account for funding their trading account. Which issue type should be selected?

• 15.2 - Brand Bidding

• 15.1 - 3rd Party PSP Usage

• 15.3 - Exchange Warning

• 17.1 - General Inquiries