Communication

Which of the following is one of the most common ways of communicating between people today?

• Email

• Fax

• Morse code

• Handwritten letters

Why is it important to follow rules when using email for communication?

• To ensure the security of messages and prevent unacceptable content

• To make emails look more colorful

• To increase the speed of the internet

• To reduce the cost of sending emails

What is the main purpose of legislation related to email use in many countries?

• To protect people against the misuse of emails

• To make emails free for everyone

• To limit the number of emails sent per day

• To increase the size of email attachments

Suppose a company is sending out emails to its customers. According to the text, what should the company be aware of regarding legislation?

• The company must follow laws that protect people from email misuse and consider constraints highlighted by these laws.

• The company should only send emails during business hours.

• The company must use only one email provider.

• The company should avoid using attachments in emails.

Which of the following is required in many countries before emails can be sent out?

• Senders must obtain 'opt-in' permission.

• Emails must be sent anonymously.

• Emails must include attachments.

• Recipients must reply to the first email.

What must accompany emails from companies or organisations according to email laws?

• A valid postal address

• A phone number

• A company logo

• A discount code

Which of the following is NOT allowed in many countries regarding email addresses?

• Harvesting email addresses

• Sending newsletters

• Sending promotional offers

• Sending event invitations

Why must companies and organisations make their privacy policy clear to subscribers?

• So subscribers are aware of such policies

• To increase email open rates

• To reduce email size

• To improve email design

Which of the following is an important requirement for email subject lines?

• They must not be false or misleading

• They must be in all capital letters

• They must include emojis

• They must be longer than 50 characters

What must companies provide to allow subscribers to stop receiving emails?

• A clear way to unsubscribe

• A free gift

• A survey link

• A customer service number