QUIZ 1

Did you receive the fax I ______ you this morning?

• sent
• gave
• mailed
• e-mailed

Answer explanation

‘Sent’ is the correct verb for something delivered earlier.

I will send you a ______ for the damaged book.

• copy
• receipt
• apology
• replacement

Answer explanation

An apology is appropriate for something that was damaged.

One of the advantages of using the internet is that people can ______ more quickly.

• interfere
• interrupt
• interact
• intervene

Answer explanation

‘Interact’ means to communicate or work together, suitable for internet context.

In your business plan, you should describe your product and discuss the market you are ______.

• aiming
• directing
• targeting
• analysing

Answer explanation

‘Targeting’ means aiming at a specific group, used in marketing.

The first goal in writing a business letter is to get the recipient’s ______.

• address
• business
• attention
• service

Answer explanation

You need to catch the recipient's attention in business writing.

Our market ______ shows that women and children like our products.

• receipt
• respite
• resale
• research

Answer explanation

Market research is conducted to understand customer preferences.

As so few members turned up for the meeting, it was decided to ______ it until further notice.

• stop
• hold
• delay
• postpone

Answer explanation

‘Postpone’ means to delay something officially.

Which format is applied for sending information inside an organization?

• Memo
• Letter
• Report
• Proposal

Answer explanation

A memo is an internal communication tool within an organization.

Before any item leaves the factory to be sent to the retailer, each one is ______.

• seen
• looked at
• appraised
• inspected

Answer explanation

Products are inspected for quality control before shipping.

The company will be ______ a new range of health foods next month.

• promoting
• supporting
• competing
• encouraging

Answer explanation

‘Promoting’ means advertising or making people aware of a product.