Agentforce Specialist Set 2

1. Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses. What is causing this issue?

• A. The related list is not on the parent object’s page layout.
• B. The related list prompt template option is not enabled.
• C. The related list is Read Only.

2. Amid their busy schedules, sales reps at Universal Containers dedicate time to follow up with prospects and existing clients via email regarding renewals or new deals. They spend many hours throughout the week reviewing past communications and details about their customers before performing their outreach. Which standard Agent action helps sales reps draft personalized emails to prospects by generating text based on previous successful communications?

• A. Agent Action: Draft of Revise Sales Email
• B. Agent Action: Summarize Record
• C. Agent Action: Find Similar Opportunities

3. Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an Agentforce Specialist take to use the content of the standard prompt email template in question and customize it to fully meet the business requirements?

• A. Save as New Version and edit as needed.
• B. Clone the existing template and modify as needed.
• C. Save as New Template and edit as needed.

4. Universal Containers (UC) recently rolled out Einstein Generative AI capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are not returning the appropriate information. What is a possible explanation for the poor prompt performance?

• A. The prompt template version is incompatible with the chosen LLM.
• B. The Einstein Trust Layer is incorrectly configured.
• C. The data being used for grounding is incorrect or incomplete.

5. Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models. What should UC consider when building prompt templates in Prompt Builder?

• A. Ask it to role-play as a character in the prompt template to provide more context to the LLM.
• B. Include multiple-choice questions within the prompt to test the LLM’s understanding of the context.
• C. Train LLM with data using different writing styles including word choice, intensifiers, emojis, and punctuation.

6. Universal Containers implements Custom Agent Actions to enhance its customer service operations. The development team needs to understand the core components of a Custom Agent Action to ensure proper configuration and functionality. What should the development team review in the Custom Agent Action configuration to identify one of the core components of a Custom Agent Action?

• A. Instructions
• B. Output Types
• C. Action Triggers

7. What is true of Agentforce Testing Center?

• A. Running tests risks modifying CRM data in a production environment.
• B. Agentforce Testing Center can only be used in a production environment.
• C. Running tests does not consume Einstein Requests.

8. Universal Containers built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors. What is the cause of the random nature of this error?

• A. The number of tokens that can be processed by the LLM varies with total user demand.
• B. The number of tokens generated by the dynamic nature of the prompt template will vary by record.
• C. The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding.

9. An Agentforce Specialist is tasked with analyzing Agent interactions, looking into user inputs, requests, and queries to identify patterns and trends. What functionality allows the Agentforce Specialist to achieve this?

• A. Agent Event Logs dashboard.
• B. AI Audit and Feedback Data dashboard.
• C. User Utterances dashboard.

10. What considerations should an Agentforce Specialist be aware of when using Record Snapshots grounding in a prompt template?

• A. Activities such as tasks and events are excluded.
• B. Empty data, such as fields without values or sections without limits, is filtered out.
• C. Email addresses associated with the object are excluded.