Vocabulary Quiz: Making a Phone Call

What is the first thing you should say when you answer the phone?

• Goodbye

• Hello

• What do you want?

• Who is this?

Which phrase is polite to use when you want to ask someone to wait?

• Wait a minute!

• Can you hold on, please?

• Hurry up!

• I don’t have time.

If you want to ask for someone on the phone, which phrase should you use?

• Is he there?

• I need him now!

• Where is he?

• Get him!

What should you say if you need to end the call politely?

• I’m busy.

• I have to go now, thank you for your time.

• Bye!

• This is boring.

Which expression is used to ask for clarification during a phone call?

• What?

• Can you repeat that, please?

• I don’t understand.

• Speak louder!

When you want to introduce yourself on a call, you should say:

• Who are you?

• This is [Your Name].

• I’m calling.

• What do you want?

If you want to ask someone to call you back, which phrase is appropriate?

• Call me later.

• Please call me back when you can.

• I’m waiting.

• Don’t forget to call.

What is a polite way to ask if you can speak to someone?

• Can I talk to him?

• Is he available to talk, please?

• I want to speak to her.

• Get her on the line.

Which phrase is used to express that you are sorry for the inconvenience?

• It’s not my problem.

• I apologize for the trouble.

• You should have called earlier.

• I don’t care.

If you want to confirm an appointment over the phone, you should say:

• Is it still on?

• I hope you remember.

• Are we still meeting?

• Don’t forget our meeting.