CSKB 2

What Guide do we refer when filing a request callback for SLS?

• GUIDE1468

• GUIDE1486

• GUIDE1487

• GUIDE1478

Member calling about an error when purchasing the item, based on checkout tools it says "PAY_PROC_ACCOUNT_RESTRICTED", what does it mean?

• We were not able to process your PayPal payment. If you encounter this message more than once, please contact PayPal customer support for further assistance.

• We couldn't process your PayPal payment., Please retry checkout., You'll be able to choose or add a different credit card or bank account within PayPal. If you encounter this message more than once, please contact PayPal customer support for further assistance.

• Your request could not be processed at this time.

• Unfortunately, your payment was declined., You can select or add a different payment method within PayPal and try again. If you encounter this message more than once, please contact PayPal customer support for further assistance.

What Guide do you refer when checking ICX details?

Sellers purchased USPS shipping labels on eBay however tracking shows already delivered or in transit in USPS carrier site - US, Where can we check this?

• ALERT15278

• ALERT16019

• ALERT15357

• ALERT15623

Buyer calling asking about a refund for this INR case, but the case was put on a ten day hold, what could be the reason?

• • The tracking information shows the uploaded.

• We requested the seller to provide proof of delivery.

• • The tracking information shows the item is in transit and has shown recent movement.

• We asked the seller to provide proof of signature.

Seller rejected the cancellation request however, he wants already for it accepted? What should he do?

• Send refund instead under their Selling section.

• Contact the buyer to open an INR case

• Reinforce to the seller to continue the transaction

• Advised them to not do anything else and wait for the buyer to take action.

Buyer calling and claiming the refund she asked is not yet reflecting to her Visa, She was told yesterday about the case closure for the item she returned. What is your resolution?

• Advise them that you be doing an appeal for the case.

• Educate them that refund takes 3-5 business days

• Generate ARN for the as reference to their bank

• Educate them that refund takes 24-48 hours

Buyer is calling about the refund, what it the resolution for this case? (06-12850-80798)

• Checc the case is for exceptional payout

• Educate member that is not covered with EMBG kindly contact the seller.

• Send the case to appeal

• Educate Seller make it right.

Member calling, he bought a giftcard it was already been used.

• Reach to the store and have it reported.

• Send SOL to our gift cards team

• Report the store to our help and contact page

What is the time for the buyer to return the item?

• 3 business days

• 10 business days

• 15 business day

• 21 business days