Test tuần 26+27/2025 - AR

"Why can I publish 7/5 languages? Is your app having bug?"

https://prnt.sc/jMQ2n-vE5GEQ

"If my customer is from Netherlands, using Dutch as the primary language; however, my store does not add Dutch in AI Translation. Which language will be displayed in this case?"

"Before your new update, I can import all reviews with Chinese. Now in my Manage reviews, the new reviews imported are having many languages such as English, Spanish, Portuguese. It's unacceptable.

Can you revert the old feature to translate all reviews content in-app?"

Provide your explanation and further step to support this case

Customer did not see Review Box on front store although completed all needed steps, on your side you was seeing the widget display then you guided customer clear caches.
What is the Topic and Issue type when recording OPR?

Can you show the 'Write a review' button on Homepage?

Compare Google Rich Snippets and Google Merchant Center (Google Shopping)

How it displays on Google Search Result? How it's integrated with Kudosi?

Provide your answer with screenshots

In the old version, there is an option for auto-load reviews when visitors scroll down the Review Box, where is the settings in this new version?

(choose correct answers)

• This option has been removed in the new widget. We are sorry for this inconvenience

• As you consider this option is necessary to your store, we have noted your feedback to ask Product team to investigate and revert this option in current widget

• To optimize the Review box, the new version does not have auto-load reviews anymore. Visitors need to click "Load more" button to see more reviews

• It's in Review Box > Advance settings > Tick option "Auto-load reviews when scroll down"

• We eliminated this settings, but don't worry I'm asking technical team customize it for your store. Please wait for us 15-30 mins

If customer says he asked us cancel app but we did not respond or take action, which are the support steps should do? (inform customer you are checking his case, look for old chat?, show old chat screenshot to customer, and so on) https://prnt.sc/QD38-0EX8mT_

"Can I filter the "Verified reviews" in Manage Reviews, or can verified review be marked in export file?"

"is it possible that my buyer can upload .avif images through Review submission page? I tested the images on Write a review button, it did not work as well

I remember in one of your helpdesk articles, it mentions that we can upload .avif review