Mastering Communication Skills

Clear and precise communication

• Clarity

• Ambiguity

• Confusion

• Vagueness

Maintaining eye contact during a conversation

• Example of Eye Contact

• Ignoring the speaker

• Looking at your phone

• Staring at the floor

Paraphrasing what someone said

• Example of Active Listening

• Ignoring the speaker

• Interrupting the speaker

• Summarizing the conversation

Fully concentrating, understanding, responding

• Passive Listening

• Active Listening

• Selective Listening

• Reflective Listening

Nodding in agreement

• Example of Non-verbal Communication

• A form of verbal communication

• A type of written communication

• An example of digital communication

Using simple language to explain a concept

• Example of Clarity

• Example of Confusion

• Example of Complexity

• Example of Ambiguity

Direct visual engagement with another person

• Eye Contact

• Body Language

• Verbal Communication

• Facial Expressions

Pitch and quality of spoken words

• Tone of Voice

• Volume of Speech

• Speed of Delivery

• Clarity of Articulation

Noise, language differences, distractions

• Barriers to Communication

• Effective Communication

• Nonverbal Cues

• Feedback Mechanisms

Essential for personal and professional success

• Importance of Communication Skills

• Understanding Financial Management

• Mastering Time Management

• Building Technical Expertise