Part 5.1

Part 5.1

Professional Development

10 Qs

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Part 5.1

Part 5.1

Assessment

Quiz

Computers

Professional Development

Hard

Created by

Kirk Marshall

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You are troubleshooting a network issue. What is the first step you should take according to the troubleshooting methodology?

Test your theory

Identify the problem

Implement the solution

Document your findings

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A user reports that their computer cannot connect to the internet. Which of the following actions best demonstrates the step of "establishing a theory of probable cause"?

Replacing the network cable immediately

Considering possible reasons such as a faulty network card or incorrect settings

Restarting the computer

Documenting the issue

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

After forming a theory about a possible cause of a printer malfunction, what should you do next according to the troubleshooting methodology?

Implement the solution

Test the theory to confirm if it is correct

Identify the problem again

Document the findings

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You have confirmed your theory about the cause of a software error. What is the next logical step in the troubleshooting process?

Establish a plan of action to resolve the problem

Identify the problem again

Document the solution

Test another theory

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following best illustrates the "implement the solution" step in troubleshooting?

Writing a report about the issue

Applying the fix you planned, such as updating a driver

Asking the user more questions

Testing a new theory

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

After implementing a solution to a hardware issue, what should you do to ensure the problem is resolved?

Immediately close the support ticket

Verify full system functionality by testing the hardware

Move on to another task

Replace the hardware again

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A user’s application crashes frequently. You suspect a recent update is the cause. Which action best represents "testing the theory"?

Uninstalling the update to see if the problem stops

Ignoring the update

Reinstalling the application without testing

Documenting the crash

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