Part 5.1
Quiz
•
Computers
•
Professional Development
•
Hard

Kirk Marshall
FREE Resource
Enhance your content
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You are troubleshooting a network issue. What is the first step you should take according to the troubleshooting methodology?
Test your theory
Identify the problem
Implement the solution
Document your findings
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A user reports that their computer cannot connect to the internet. Which of the following actions best demonstrates the step of "establishing a theory of probable cause"?
Replacing the network cable immediately
Considering possible reasons such as a faulty network card or incorrect settings
Restarting the computer
Documenting the issue
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
After forming a theory about a possible cause of a printer malfunction, what should you do next according to the troubleshooting methodology?
Implement the solution
Test the theory to confirm if it is correct
Identify the problem again
Document the findings
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You have confirmed your theory about the cause of a software error. What is the next logical step in the troubleshooting process?
Establish a plan of action to resolve the problem
Identify the problem again
Document the solution
Test another theory
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following best illustrates the "implement the solution" step in troubleshooting?
Writing a report about the issue
Applying the fix you planned, such as updating a driver
Asking the user more questions
Testing a new theory
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
After implementing a solution to a hardware issue, what should you do to ensure the problem is resolved?
Immediately close the support ticket
Verify full system functionality by testing the hardware
Move on to another task
Replace the hardware again
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A user’s application crashes frequently. You suspect a recent update is the cause. Which action best represents "testing the theory"?
Uninstalling the update to see if the problem stops
Ignoring the update
Reinstalling the application without testing
Documenting the crash
Create a free account and access millions of resources
Create resources
Host any resource
Get auto-graded reports

Continue with Google

Continue with Email

Continue with Classlink

Continue with Clever
or continue with

Microsoft
%20(1).png)
Apple

Others
By signing up, you agree to our Terms of Service & Privacy Policy
Already have an account?
Similar Resources on Wayground
11 questions
ChatGPT Quiz
Quiz
•
Professional Development
10 questions
WEB HOSTING QUIZ
Quiz
•
Professional Development
15 questions
Technical Training
Quiz
•
Professional Development
10 questions
CITL 3 Diagnostic
Quiz
•
Professional Development
8 questions
WiFi Networks
Quiz
•
Professional Development
9 questions
ITIL v4 Challenge 1
Quiz
•
Professional Development
6 questions
AWS Architect Class 10
Quiz
•
Professional Development
15 questions
Message Design
Quiz
•
University - Professi...
Popular Resources on Wayground
20 questions
Brand Labels
Quiz
•
5th - 12th Grade
10 questions
Ice Breaker Trivia: Food from Around the World
Quiz
•
3rd - 12th Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
20 questions
ELA Advisory Review
Quiz
•
7th Grade
15 questions
Subtracting Integers
Quiz
•
7th Grade
22 questions
Adding Integers
Quiz
•
6th Grade
10 questions
Multiplication and Division Unknowns
Quiz
•
3rd Grade
10 questions
Exploring Digital Citizenship Essentials
Interactive video
•
6th - 10th Grade