IELTS READING 3

Questions 1-2

Choose the correct letter A-D.

1. The researchers concluded that ...

• A. subjects underestimated the time spent ’on hold’. 

• B. it is better for companies not to use any ‘on-hold’ music.

• C. light jazz was the most acceptable music overall. 

• D. both gender and type of music influence callers’ reaction. 

2. The researchers recommended that ...

• A. their client continue to play alternative music. 

• B. four types of music should be offered to people ‘on hold’. 

• C. advertising is preferable to music. 

• D. women can be kept waiting for longer than men. 

CHOOSE THE CORRECT ANSWER

• A

• B

• C

• D

CHOOSE THE CORRECT ANSWER

• A

• B

• C

• D

CHOOSE THE CORRECT ANSWER

• A

• B

• C

• D

CHOOSE THE CORRECT ANSWER

• A

• B

• C

• D

CHOOSE THE CORRECT ANSWER

• A

• B

• C

• D

8. Businesses want to minimise the time spent ‘on hold’.

• YES

• NO

• NOT GIVEN

9. The research sample consisted of real clients of a company.

• YES

• NO

• NOT GIVEN

10. The sample consisted of equal numbers of men and women.

• YES

• NO

• NOT GIVEN